1 reviews | Active since Aug 2012
Pathetic service and useless Internet speeds!
<p>For about a year now with numerous phonecalls to Telkom with no resolve I am unable to use the internet at all because the speeds are so slow! I have had the Do Broadband Advanced 20GB Bundle which the data has been upgraded since I first signed the contract more than 8+ years ago. For the past year the Internet speeds which is suppose to be "Up to 2 Mbps", yet the speeds now do not even allow me to load a page 85% of the time regardles of the time of day. I feel this is pathetic service from Telkom, you log countless faults with their call centres, you describe n detail the problem you are having and not 1 technician comes to your place to see what's the problem. Yet Telkom advertises and sells a package that hardly even works! They will charge you the same amount each month and offer a service which is unusable!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi
Thank you for responding to my review.
This is the 3rd or 4th time I have heard that the issue has been escalated to your Technical Team. If your Technical Team performed their duties correctly and followed up to ensure your customers are happy that the problem has been resolved, I would not be complaining after a year of experiencing the same poor service which has really deteriorated.
Could you please ensure that this time my Internet issues will be resolved soon, and that a technician actually contacts me to inform me that he will personally come to my residence to check what the problem is instead of communicating telephonically and nothing is resolved or improved.
Hi
Thank you for responding to my review.
This is the 3rd or 4th time I have heard that the issue has been escalated to your Technical Team. If your Technical Team performed their duties correctly and followed up to ensure your customers are happy that the problem has been resolved, I would not be complaining after a year of experiencing the same poor service which has really deteriorated.
Could you please ensure that this time my Internet issues will be resolved soon, and that a technician actually contacts me to inform me that he will personally come to my residence to check what the problem is instead of communicating telephonically and nothing is resolved or improved.