PATHETIC SERVICE AND UNPROFESSIONAL LYING TELKOM AGENTS!

I REPORTED A FAULT WITH TELKOM ON FRIDAY. FROM APPROXIMATELY 11AM ON FRIDAY I HAVE NO TELEPHONE LINE NEITHER DO I HAVE INTERNET! I PAY A PACKAGE FOR THESE SERVICES AND I GET NOT ASSISTANCE WHEN A FAULT IS LOGGED. TO MAKE MATTERS WORSE, THE AGENTS TELL LIES WHEN WE CALL THEM FOR FEEDBACK. I WAS TOLD ON SATURDAY THAT THEY MANAGED TO LOCATE THE FAULT AND THAT IT IS A BROKEN CABLE. TODAY I AM TOLD THAT THERE IS NO SUCH THING AND THE FAULT IS STILL SITTING WITH THE FAULT DEPARTMENT WHO IS WORKING REMOTELY, (FROM FRIDAY???) TO DETECT THE FAULT! THIS IS A BUSINESS LINE AND I AM SITTING WITHOUT SERVICES FROM TELKOM.