Pathetic Service and unfair billing

Hi. I have taken my phone in to the Telkom Rosebank shop for repairs while still under the warranty period. I booked it in about 8 weeks ago and I still do not have it back yet!<br> <br> I tried calling the shop at least 30 times ****erally) over the last few weeks - and, guess what? I did not get through once! Not once!! Imagine that a COMMUICATION company that does not answer calls?!? They barely communicate at all<br> <br> The ONLY way to find out what the status of my repair is, is to physically go to the shop, wait in line for about an hour (over the weekend), speak to consultant only to find out that it hasn't arrived yet. <br> <br> I have been 3 times to the shop to do this! ***. I am very ****ed of at this lack of service.<br> <br> Maybe if they communicated better with clients, then the queues at the store would not be so ridiculously long!<br> <br> Its been over a week since I went last to check if it was ready. I really don't feel like going to she shop AGAIN, just to be disappointed that it still hasn't arrived. <br> <br> And finally, why should I be paying monthly (contract) for a phone that I do not have, or use. I think they should credit me for the last two months at the very least.<br> <br>