Pathetic service and turnaround time

I have an Telkom ADSL line at home. On Wednesday 23/03/2022 I logged a fault with Telkom as our ADSL line was down. The technician came out the same day and checked it and advised that it was theft and vandalism and that it is with the cables department. It is now the 28th March and we still get the same story that it’s with the cables department. When will this be sorted why do we the customer have to keep on phoning to follow up. Should you not put more security measures in place to prevent this from occurring as this happens far to often. I need my Wi-Fi sorted out ASAP we are working from home and it causes a big problem if the ADSL line is down. Please can we get answers. We cannot pay for a service that is not functioning properly