Pathetic service and turn around times for R1300.00 per month

I have 2 landlines with ADSL etc. 1 in Johannesburg and 1 in Durban. I requested to have the line in Johannesburg moved to a new address and specifically said that the Durban line must not be affected. As usual, Telkom took it upon themselves to cancel the Durban line. Now I do not have services at both addresses. When I ask for the Durban line to be reconnected, Angel (the consultant) tells me that she can put a request through but it will take 7 days. How is this fair when i did not ask for the service to be cancelled in the first place?! Angel also put the phone down on me and it takes Telkom 20 minutes to just answer!!!! I am fed up and will definitely be calling when the contract is up.