AQ
Amanda Q

1 reviews | Active since Oct 2012

29 Mar 2016, 16:08

PATHETIC service and TURN-AROUND time from TELKOM

Hi there<br> <br> I am utterly disgusted and dissappointed in the service and turn around time from TELKOM. I called their Call Centre 4 times in total, waiting for no less than 5 minutes with each call for an agent to answer. my first call on the 2 March up to now has not been resolved. Instead i get told to call back or am given a number to call that does not EXIST!!! I want to migrate my ADSL line ... I should be cancelling my entire service with you actually. <br> <br> Please can I have some feedback from TELKOM like yesterday.

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Replies (1)
Telkom
Telkom's reply29 Mar 2016, 17:09
Official
Hello Limise001,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217866.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team