PATHETIC SERVICE AND TURN AROUND TIME AS USUAL

I have reported my line, as when i got back from the holidays, my landline was not working. I called the call centre on the 11/01/2018 spoke to Filomena, advised that i did have someone call and log a call and gave her the reference number 187crz110118. She advised that Telkom was experiencing a problem and would mark my complaint as urgent and a technician will contact me shortly. Its the 17/01/2018 today, did not hear from anyone. I called the call centre again on 16/01/2018 being yesterday spoke to Sihile, this time. This guy went on trying to explain what the problem was, at this point what the problem was, has nothing to do with me, getting the problem solved was all that i was interested in. After advising him that, he went on to state that all the technicians only got back to work on the 5th and they are very busy and my fault was going to take a while to get fixed. in the meantime, my business which i run from home is suffering due to this. NOT MY PROBLEM AS WHILE MY PHONE LAY DEAD, I AM STILL PAYING RENTAL,,,,EMPLOY MORE STAFF, AVOID EXCUSES. That is all you get are excuses when you call Telkom as if they are trained to cover up their incompetence. Can't wait for new service providers in the area to KICK Telkom out.