PATHETIC SERVICE AND TURN AROUND TIME

I had my fibre line upgraded on 2 November. Since 3 November it does not work. The LOS light continuously flashes red on the fibre box. A fault was logged with Telkom on 3 November. They closed yhe query and reported it as solved, however the is no change to the line. We have no internet connection and i run a home office. I cannot make or receive calls on this line either. It is now a week and 3 faults have been logged. Multiple failed promises everytime we call Telkom. I have to use a mobile phone n bare the costs as i cannot do this from the Telkom line that does not work. With no joy from Telkom, we contacted the tech from Open Serve, who came out this morning and tested everything on this side. He advised that the problem lies between home and the exchange. Telkom refuses to come out to the house to identify the problem. All they apparently do is despatch a tech to the exchange who says there is no problem. I am at my wits end with Telkom!!! After being a faithful customer for 17 years, i have now decided to opt for another service provider. DONE WITH TELKOM AND THEIR PATHETIC SERVICE!!!!!!