1 reviews | Active since Feb 2017
Pathetic service and systems
<p>I am so frustrated with Telkom, even though my account was suspended and accpeting the consequences there of, after paying my account I get different information from different call centre agents. One says my account will be re-activated after 48-72 hours and when it is not activated after 72 hours after debiting my account I get told it will now take between 7 and 14 working days!!!!</p> <p> </p> <p>If it wasnt such a schlep and costly exercise to cancel my contract I would. I would regularly promote and recommend Telkom and Telkom mobile, but after this experience they can expect zero word-of-mouth marketing from me and forget about future business.</p> <p> </p> <p>Im appalled to say the least.</p>
How on earth after more than 6 days is it not reflecting???
My account was debited on the 26 th already; you have my money so provide the service I paid for!!!
You are not sorry for the inconvenience. Your systems and processes are pathetic and does not benefit the customer at all.
My relationship with your organisation is going from bad to worse, even beyond that.
P.S.In no way an attack on you personally Busi.
How on earth after more than 6 days is it not reflecting???
My account was debited on the 26 th already; you have my money so provide the service I paid for!!!
You are not sorry for the inconvenience. Your systems and processes are pathetic and does not benefit the customer at all.
My relationship with your organisation is going from bad to worse, even beyond that.
P.S.In no way an attack on you personally Busi.