MS
Michelle S

1 reviews | Active since May 2014

08 Mar 2016, 06:28

pathetic service and system failure!!!

I JOINED TELKOM ON WEDNESDAY 2ND MARCH SIGNED A CONTRACT AND NEEDED TO HAVE MY NUMBER PORTED. ON FRIDAY WHEN I COLLECTED MY PHONE FROM THE ISTORE MENLYN I WAS TOLD MY NUMBER WAS NOT PORTED. SO WENT TO TELKOM MENLYN AND THEN WAS TOLD YOUR SYSTEM WAS NOT WORKING. I THEN CALLED ON SATURDAY AND THE CONSULTANT TOLD ME THAT SHE COULD NOT HELP ME I HAD TO GO INTO THE BRANCH. I WENT INTO WOODLANDS BRANCH ON SUNDAY AND STOOD IN THE QUEUE FOR 45 MINUTES ONLY TO BE TOLD IT WAS STILL OFF LINE AND THEY WOULD CALL ME BY THE END OF THE DAY. GUESS WHAT ??? NO ONE CALLED !!!SO YESTERDAY AFTERNOON I WENT BACK TO WOODLANDS BRANCH AND I WAS TOLD THIS WOULD BE RESOLVED BY 19:00 LAST NIGHT !!!! AND STILL NOTHING HAS BEEN DONE !!!!!! I NEED THIS NUMBER PORTED TODAY IF NOT TAKE YOUR PHONE BACK AND YOUR USELESS CONTRACT BECAUSE I DON'T WANT TO BE WITH A NETWORK THAT CANT EVEN GET THEIR OWN SYSTEMS TO WORK !!!! NO ONE STICKS TO THEIR WORD AND NO ONE HELPS !!!! I CANT CARRY ON LIKE THIS !!!!

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Replies (1)
Telkom
Telkom's reply08 Mar 2016, 07:25
Official
Hello Mish13,

This response serves as confirmation that your query has been received.
Your reference number : SM210019.
A consultant from our mobile team will be in contact to assist with the query.

Regards
Telkom Social Media Team.