Pathetic Service and System

<p>This is a follow up on my previous review about Telkom which was not even addressed and resolved. </p> <p>After complaining about the time I needed to hold to speak to an agent, I decided to just give it a try as over a week passed and no one got back to me regarding my online order for the special they had on for July. </p> <p>So after wating 30 minutes I finally spoke to someone (her name is Nqubole Majozi) who said I wil get a call from another agent to confirm my details in my order and to see whether my application was successful within 24 hours</p> <p> </p> <p>48 hours later I got a call from someone who did as Nqubole said and that agent said my application was successful and I should recieve my order within 5-7 working days, she also said can follow up on my order whenever I want </p> <p> </p> <p>6 working days later (today) I call Telkom and after holing for 40 minutes I was addressed with a cold greeting and that my application was unsuccessul. Her reasoning is that my pre-application was successful but my final application which I had no idea about was unsuccessful</p> <p>I asked her when someone was planning on phoning me to tell me this information and her response was "Oh, sorry"</p> <p>And now I am unable to apply for that special again becasue it is now a new month and that deal is no longer available</p> <p>If this is not addressed within 24 hours I WILL take it much further </p> <p>I will not let it go like the previous complaint I had against Telkom</p> <p> </p> <p>In my opinion Telkom has the worst service, their staff is unfriendly and completely useless. I dont advise anyone to buy anying from them becasue you will definetly be wasting your time and money.</p> <p> </p> <p>Having to wait just under an hour for someone to take your call only to find out that they forgot to tell you your second application (which I had no idea about) was unsuccessful is beyond frustrating </p>