Pathetic service and supporting **********

My ID was stole and reported with the SAPS, I also listed the ****** ID documents to avoid ********** use . However this was used to open a Telkom cell phone account without my knowledge. I did inform Telkom that I did not open this account and the debt was to be written off on investigation by Telkom . This has impacted my credit record negatively as I have been blacklisted . I called and email Telkom on numerous occasions and on the call a consultant by the name of Ntsako and his Manager Desmond Rabalago confirmed that the debt has been written off due no non payment which is ******* however I am still waiting for a letter confirming that I will be taken off the listing nonsense. I need this resolved ASAP . This is wearing off my energy and consuming my time . All this has been ongoing from November 2018 and Telkom doesn't show interest in protecting me as a client and a victim but rather supporting the ********** to manipulate their useless unprotected system. I Need feedback before the close business before I publish all the email trails that confirm the incompetence of Telkom and their support to ********** .