Pathetic service and stinky attitude from Store Manager

Absolutely disgusted at the service and bad attitude received from Telkom Pavilion! I had booked my wifes phone for repair on June 11 this year and had constantly been receiving notifications advising they are awaiting spares. I contacted the store manager Zodwa Mkhwa**** in August and quote my correspondence below

"Good morning Andile and Zodwa,

I trust you both are well.

Please can you urgently provide a status on the subject repair. As discussed on Sunday, the phone has been booked on 11/06/2017 and its exceeded the 21 day period. I am receiving sms notifications week on week advising that the phone is awaiting spares. We also mentioned that this isn’t the first instance that the phone has been sent for a repair for the same issue. In light of the above, can I please request that the handset be replaced as it stands the device hasn’t been working and been with Telkom repair centre for 2 months on two occasions respectively. Does this not warrant a replacement instead of a repair which is most likely to have a reoccurrence, keeping your customers unhappy and most importantly without a device?

Further to our humble plea, I find it very dis-satisfactory to be paying for a contract without a device and Telkom is unable to assist with a loan phone! We have been to your store three times and it appears that you cannot assist? This is sincerely the last call and I await your urgent feedback before cob today."

She eventually sourced a loan phone for us in August. Zodwa calls me today after months and demands to speak to my wife, so I asked her who is it and is there anything I can assist with because my wife and I are not together right now. This woman sounded so hysterical and unprofessional shouting and threatening to open a case of theft against me. Firstly, I am not her client, I merely provided her with all my contact details and mobile number at the time we booked my wifes phone in, due to the fact that she would be without a device and cannot receive calls or emails because Telkom has her phone for months and could not provide a loan device. I had not received any correspondence from Zodwa since August 16!

She maintains I have blocked their number and she will take me to task for that and open a case with SAPS for theft should their loan phone not be returned by Monday, now if i am still alive by Monday, I am most certain that it will be Christmas day 2017 and I will be celebrating in another province.

This woman used all the colourful words that are not in the dictionary and shouts over while I am talking demanding I "****ing open my mouth and give her my wifes mobile number!" So I gladly provided her with the contact details of my wife and hung up.

The reason she swore at me is because firstly she called me from her mobile, no recorded line. Secondly, because I told her that is a grave allegation to make against me, maintaining that I had blocked their number, and because I asked if she can prove to me that I had blocked their store number, and proof she has sent me written confirmation and tried contacting me to advise that the phone has been repaired and available for collection and that we should return their loan phone. I am yet to receive these confirmations and she mentioned she has"****ing Proof!"

I feel like letting every person i come in contact with know of this experience.