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Naeem A
1 reviews | Active since Sept 2017
21 Sept 2018, 15:42
Pathetic service and speeds from Telkom
Since Tuesday the 18th out land-line and internet has been disconnected due to supposed non-payment of the account. After having confirmed with Telkom that the account had in fact been paid, and is currently up to date, the lines are still yet to be reconnected. So far since inception of the contract with Telkom, we have had nothing but pathetic service, and even worse download speeds, and this, after we were promised a fibre line instead of ADSL.
Please, if this is the case, just allow us to cancel the contract and move on, instead of dragging this on and on forever
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Naeem A's updateReviewer Update
08 Oct 2018, 15:50Thanks for your response, but it's just gotten worse now.
We have been "upgraded" to a 20mb fibre line at a cost of +R5000.00, which we did not request, and do not have...
We don't even have Telkom fibre in our area.
My wife spent 25 minutes on the line with billing to be told that it's a sales issue, was put through to sales, only to be told that their systems are offline and to call in 2 hours time.
Honestly all we want to do now is cancel our contract do to Telkoms perpetual problems.
Initially we were told that Telkom definitely has fibre in our area.
Only on installation were we told that Telkom does NOT supply fibre in our area and we'd have to make do with ADSL.
Please advise how to cancel our contract immediately
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Naeem A's update08 Oct 2018, 15:50
Reviewer Update
Thanks for your response, but it's just gotten worse now.
We have been "upgraded" to a 20mb fibre line at a cost of +R5000.00, which we did not request, and do not have...
We don't even have Telkom fibre in our area.
My wife spent 25 minutes on the line with billing to be told that it's a sales issue, was put through to sales, only to be told that their systems are offline and to call in 2 hours time.
Honestly all we want to do now is cancel our contract do to Telkoms perpetual problems.
Initially we were told that Telkom definitely has fibre in our area.
Only on installation were we told that Telkom does NOT supply fibre in our area and we'd have to make do with ADSL.
Please advise how to cancel our contract immediately