Pathetic Service and non existent processes

After fighting with Telkom to transfer my line which took 2 months. Now I discovered that my new Vumutel line 20 MBS is live I am still paying for the line at my old premises which was cancelled on 10/12/2019 as a part of the cancellation process.

1) The line that doesn't exist from 10/12/2018 - 10mbs uncapped fibre and ********** 477 (I want the refund for it dating to 10/12/2018 as I had no service from Telkom until 12/01/2019. 2) Current services I have from 12/01/2019 is Vumutel 20 mbs uncapped and I have 2x internet ****le.

Please, can anyone fix as I am sick and tired of pathetic service from Telkom!

tx