Pathetic service and NO customer care

In 2013 my spouse and I signed up with Telkom for the smart plan 11, for a Samsung S4 Mini and an S3. The total cost of our packages came to around R260 each per month, and included 100 free minutes, and 5gb data per month. <br> <br> In December 2015, our contract term came to an end, however we went into the store and were assured that the contract would go onto a month to month and not be cancelled, and we would receive the same benefits for a reduced fee per month (R99) as we had already paid for our devices fully.<br> <br> We were subsequently billed nearly R800 per month from Dec 2015-March 2016, even after querying this with Telkom and cancelling our contracts. A case had even been opened with Telkom, and they do not respond to emails, nor have I been able to contact anyone other than the call centre staff who are unable to assist me further than opening another case and telling me to wait for someone to call me. Staff in-store are also unable to assist as this must be done through the call centre.<br> <br> Telkom had confirmed at the beginning of March that the contracts were cancelled, but still billed me for the period 09 March - 31 March. <br> <br> This is pathetic.<br>