Pathetic service and no communication

Telkom mobile contract online

Is the any one attending to telkom's online applications,

I app**** for a Telkom mobile contract on the 07 Jan 2020 got a sms immediately stating that a consultant will call me back and they did call me to confirm my application and was told that someone will call me again before the end of the day to confirm if the application has been approved.

none called.

no updates what so ever from Telkom

10 January 2020 i received an sms saying "your online application for a Telkom mobile service was PRE APPROVED. an initial amount will be debited from your account within the next 3 working day, please ensure there is sufficient funds in your relevant bank account "

Indeed a debit order went thru on the 13 Jan 2020,

After seeing that the is no communication or updates from Telkom i called on the 14 Jan 2020, Amanda said she will send an email to relevant department about the query when i told her that a debit order went thru she said ooh it means the application has been approved and the package will be sent to me during the co**** of the week (14 - 17 Jan 2020) and gave me a reference number TST424103

To this moment none has contacted me with an update about delivery or package

17 Jan 2020 i called again and was told the system is down

Its worrying that the consultant did not see what is happening on the application i had to tell her,

Telkom, please keep your contract, package if the was am no longer interested any more going forward i will instruct the bank to block the debit order and refund the money deducted on the 13 Jan 2020.

Regards Sasi ***