Pathetic Service and No Assistance

I have been in touch with Telkom Mobile over the phone and on email. This is because I have been trying to flag a ***** incident done using my details.<br> In December Auto page and Telkom started debiting my account, I reversed the payments thinking they did it in error, but they double debited me in January 2016.<br> <br> I called them to query this and they informed me that I have a contract with them,to which I explained that I have never openned an account with Autopage or Telkom,which meant this was a ***** case. I spoke with Nomalanga Zungu,Thulile Nxumalo and Brenda Tshuku and they asked me to get a certified copy of my ID, my Bank statements and Affidavit and then email these details to [Email Removed] . I did as requested and asked on the email that I get confirmation that my details have been received, but I have been waiting but no one from Telkom Mobile has responded to my correspondence.<br> <br> My concern is that they are continuing with debiting my account and this is affecting my credit score and the fact that this is *****ing time that could be used investigating this ***** incident.<br>