Pathetic service and most *********** staff

I spoke to 6 consultant in regards to the upgrad they suppose to do from ADSL to fibre and eveytime I call I am told the same thing is where I have an existing contract with different provider which has been canceled and been told to the consultant who keep stating that they have escalated the process and this has been going on since the 19 Feb everytome I call and when I request to speak to a manager they always have excuses saying the manager is not available because they work from and have not contact with managers they just send emails and when the manager they will call me and there is not time.

I called today with a follow up on my 3rd or 4th escalate on the 30 March has I did not receive any feedback I spoke to the Christian Roskruge which tells that there was no escalation made and that they waiting for me to cancel with a different Service provider which has been done with the previous consultant and I was told that they will process the installation of the fibre and now when I follow up I have to start all over again with the same thing which becomes frustrating that I have to escalate the same thing over and over again and I asked to speak to manager they tell me the manager is not available has they work from home and have no access to a manager or contact which is unbelievable for a call centre to have such poor process in place. The consultant advised me that she will escalate the process and escalate to her manager Jessica Nair. While I was waiting for an order number the line cut and I called back and spoke to Noncobeko Shkude who kept going silent everytime I spoke and when I confirmed things with her she was not listening careful and kept telling I gave wrong information and when I asked for a order number she told me there is not order number for the escalation has it is an email that they send and she doesn't see any escalation done for the fibre from the previous consultant I spoke to a few minutes ago which goes to spoke how poor service and *********** the staff has the ignore your complaints and you have to call back for the same which cause me to get more irate and that she tells me if I'm not happy I should cancel and when I asked to explain how the cancelation process has she suggested it to me she tells thats she doesn't work in that department and when I told that she told to cancel if I am not happy why can't she explain the cancelation process has I did not suggest or mention it canceling the contract with her than she denies telling that say that she did not say that and the matter was escalated to manager and the manager will call me in 24/48 hours or when ever they are available which says alot.

Honestly the service is absolutely pathetic and the consultants are so *********** they beyond that they have no concern and they everytime you call it the same I honestly dont understand how telkom has most of them in those positions or how they even hire people like that to work where a client needs to call for the samething so many for issues that have been resolved with the previous consultant who did not do they job.