Pathetic service and lying to customers

This will be my 3rd Hellopeter complaint. The other 2 could also not be resolved and each time your company will just say we are busy investigating. No idea how it takes 10 weeks. I termed my account 7/122015 and was to be refunded as I was overcharged. I received my statement reflecting a refund due to me. I phoned on the 02/01/2016 and requested for the refund to be paid to me. After numerous follow ups I was advised I was refunded on the 15/01/16, I asked for proof of which Telkom could not provide it, even a team leader would have sent me proof but never did as he knew it was a lie. I phoned again today to follow up and was advise that the refund was paid on the 15/01/16 and immediately reversed. Does Telkom really believe people to be so ******** to believe they refunded you and not to check your bank statements reflecting you paid and reversed the fees the same time and then lying to a customer and said yes we refund you. It will be now 7 weeks after I gave my banking details. I expect a Manager to phone today me and to provide me with confirmation on when I can expect my money and real proof of this.!!!!!!and not to fabricate stories to hide your<br> ********* lies