Pathetic service and lying support staff

<p>My telkom line has been degrading more and more over the last 3 years and I have likely logged in the region of 20 calls with telkom in that time. It would be closer to 200 if I logged a fault every time we had issues but as a person who works in IT i know when a problem is hardware related and when it's a line issue.</p> <p>This is getting to an unacceptable level of pathetic service that no other country in the world has to deal with.</p> <p>My recent Experience:</p> <p>My latest call ref is 902CNK300117. logged 2 days ago.</p> <p>Today I was supprised to see a telkom technician actually come to my house this time but they did not know what they were doing. My father had to point out the telkom box outside the house where the line splits off from the street, which has no cover on it and the connections within are corroded beyond belief.</p> <p>The technician mentioned he will need to get us a specialist and i got an sms 30 minutes later to say THE ISSUE IS RESOLVED!</p> <p>In the time I have written this review my line has disconnected and reconnected 4 times and in the time since i've been home to actually test the internet, I have had 20+ disconnects.</p> <p>I do hope telkom actually read this and do something about it. I will be inquiring into a refund for all the time that my internet has been unusable.</p>