Pathetic Service and lies

I recently moved house. I phoned telkom on the 11th of Jan 2016 to arrange for Adsl to be installed at the new premises on the 4th of Feb. I thought this would be enough time to arrange the job. They got all my details wrong and I needed to reconfirm a week after. The technician arrived on the 29th Jan to do the job after I said it has to be the 4th of Feb. I did not have the keys to the premises yet. I rescheduled for the 4th but no one arrived. I had to phone to find out why. A call centre manager spoke to me and promised it would be done on the 5th or 6th Feb latest. I received a sms stating they will only be here on the 9th. After I told the manager I need adsl for work on Monday the 8th. This service is pathetic. I need a technician here on Monday the 8th first thing!