Pathetic Service and lack of ownership to resolution

I bought a device through a contract with Telkom, they debited my account for the initial fee of R1399. Three days later the device was delivered to me (24 July), I was told that the sim card will be activated in the next 48 hours. 48 hours later the sim card was still not working, Sat I called and spoke to Xoliswa Blayi who gave me ref# ********** 5 telling me that there's nothing she can do as the sales dept is closed on Sat, I need to wait for Monday. Today I called the call centre after waiting 15mins to get through, Lerato Dlamini answered (call ref# ********** 3), after almost 30mins of explaining my predicament she tells me she will send me step by step guide on how to have my sim activated; now I need to drop the line that I waited 15mins with my airtime to get through to and try out these steps and if they don't work I must call again. She can't call me on an alternative number because the call centre is only "outbound", pathetic excuse, I used to work in a call centre, you can exchange/aux to an outgoing line. Now I wait patiently and prayerfully that her manager Sihle Mlambo will return my call and assist as a manager. Pathetic service of making Telkom call centre system mine; I regret deciding to go Telkom.