Pathetic service and lack of knowledge

I have requested numerous times for documentation to be sent to me with regards to a contract. My account has been debited for 5 months running and still no documentation. I have called the call centre and they referred me to a store. The store then could not locate documents and sent an email to a person by the name of Mark which was listed to have created this contract. After 3 weeks of not getting these documents, I went back into Telkom Cresta and then was told that they do not have access to check for the documents and referred me to the billing department. The billing department then says they also do not have access to the documents. At this point, I complained and requested that any and all call recordings be sent to me and the documents. To which Mohale (Telkom agent replies) I have noted it but you still need to call the sales department.

Pathetic service and lack of knowledge. I am pretty sure that the Consumer Council will be more than happy to investigate why my account is being debited without the relevant documents being provided.