Pathetic Service and Incorrect Billing

<p>I app**** for ONE data package online.</p> <p>Consultant called me and deal was agreed upon.</p> <p>I contacted Telkom after I EVENTUALLY received my device. (Cooling off period has expired) </p> <p>Telkom sent me TWO devices and a bill more than five times the amount.</p> <p>I contacted them, the first consultant advised that i will not be charged the full amount and explained everything. I was then debited the full amount and again contacted Telkom, the second consultant then said she would log a call and advised the cost would be R98 as displayed on the first statement i then agreed to keep both devices at that cost. Money was said to be credited within 9 working days, no money credited and the case has been closed. I received another statement for double the amount that was agreed on and Telkom is reluctant to help. First time experience has been pathetic and i was considering moving all my contracts over to Telkom. </p>