Pathetic service and incompotence

<p>On Sa****ay the 12 of June 2016 I had gone into the telkom mobile store in Gateway to take out a new contract. I had engaged with a consultant by the name of Sikhulile Nkomo. As I am an existing customer the process was quite quick. After going through the entire process I was told that I cannot get the phone on that day as there was an internal problem with the product as they had advertised a certain colour and had the wrong colour delivered. I was assured by this gentleman that he will give me a call on Monday and have it sorted so that I could collect on Monday afternoon. Monday afternoon had come and no called received so I called the store only to have no answer on numerous tries. I had then went into the store only for the consultant to be surprised to see me and was "apparently"about to call me only upon seeing me.He had then promised me that he will have sorted today and call me at 9. By 11 I had sent him an email enquiring only for it to be ignored. I then sent out a follow up email only to be told 45 minutes later that I must wait indefinitely. The consultant has the worst "dont care attitude" and has no interest in assiting customers. Surely rectifying a simple colour difference on a phone does not take this long.</p>