Pathetic Service and *********** workers

I logged a complaint with Telkom on the 07/01/2020 that my services were interrupted. i was told that a technician will be dispatched. On the same day at 15:27, i received a call from a technician advising that he will be coming to the property the next day to attend to the fault. I asked him for a time and he said he cannot confirm a time. I agreed to avail myself for the 08/01/2020 for Telkom technician. He never turned up and when i called him about his failure to attend to the fault, he denied calling me and also advised that he has no details for my fault. I then told him that my calls are recorded and he said he will come in the next day. He failed to attend. I called Telkom customer care again and all they could say was that the technician was dispatched and there is nothing further that they could do. I tried calling the so called *********** technician but his cellphone is switched off! I have a business line and clients are calling on my cellphone extremely irate and asking whether we are closed and why are we not answering the landline because from their side, they can hear the phone ringing. This is how we became aware that the lines are not working. i am paying for the services but cannot use the services. Telkom services is absolutely disgraceful. No one wants to work. Not sure if it's Telkom or the employees that are downright lazy and ***********.