Pathetic Service and *********** Staff

<p>Hi, i have upgraded my contract on the 21st April 2017 through the call centre and spoke to Lerato Mawela whose a sales consultant and i was advised that my contract will be R249 p/m, the 1st week of may passed and i didnt receive any notification regarding delivery of the device, i then made a follow up where i would hold for close to 30 mins to speak to a consultant and there i spoke to Sithembile Hintsho whom advised me that the have been having problem with orders and this is with back office who deals with werehouse and i should recive my device between 15th-19th May 2017 me being me i asked her to send me an email confirming that and to CC her Team leader on that mail, on the 18th i did a follow up once again via email now cc the team leader by the name of Lebogang Tshwane advising them that i haven't received any communication and its now the end of the week, no response from both parties and then i took an initiative gain to call the call centre and still no help, i made contacts and spoke to a lady who works at Telkom dorect Stores by the name of Lebogang Mametse whom went an extra mile to try and assist me regarding my query and she told me she spoke to Fikile Mdletshe at the headoffice regarding my quiry to be escalated and till today nothing has happened, the very same Lebogang assisted me with logging a query with Billing as i was told i will be debited R404.00 that i dont understand its for what as my contract is R249.00 and the case no: ********** 8 was given to me,</p> <p>i have spoken to the team leader before and the call got cut no call back was done i sent an email to the team leader Lebo Tshwane and was told system rebooted its self, last communication was yesterday were she said she will contact me once she has the info regarding delivery of my device.</p> <p>Today i was debited R404.00 and i contacted billing and spoke to 2 ladies this time around i dont have the surname of the two ladies but I know the names which are Nonhlanhla obviously the system should capture who went into my acc, and still both of them can explain the R404 they explain that R150 is for device and R99 for pro rata my take will be R99 for Free me Plan so the R155 they cant explain im being told its for Migration how so? cause my last contract ended inJuly Last Year 2016 and R49 was debited monthly now migration for what.</p> <p>While i wanted more explanations i advised that i wanted this to be cancelled as theres no JOY in this and service is PATHETIC nad **** Best that i know i was transfered to sales.</p> <p>Im really really not happy with this and i would like to be reimbursed my money as in today as i dont have a device that im being charged for and further more i got debited amounts that cant be explained i would rather pay expensive networks for better service that to accepet **** and pathetic service form Telkom Mobile with *********** staff including the Team leaders that cant talk to client and are good at passing the bug.</p> <p>Hope this time around i will be contacted with better answers and solutions.</p> <p> </p> <p>Regards</p> <p>Neo</p> <p> ********** 165</p>