Pathetic service and *********** consultants

<p>Being a loyal customer of Telkom with our adsl as well as 2 cell contracts for appr 6yrs one would think that it would count for something. We had a discrepancy/query on our cell account and lines were cut. I made payment on the accounts on Friday morning and doing an immediate clearance through FNB only to be told by 3 consultants that it would take 7-14 days as our 'file' had been sent to collections department, sent to collections dept after only a few days. I phoned the collections dep and was told that the file is not with them and phoned telkom again of which we seemed to get a consultant who knew what she was talking about and said that only after 3mths it would be sent for collection. Expecting the lines to be activated by today it still is not only to be told by another consultant who doesn't know what he is doing that it would take 7-14 days. I mean really telkom, does your staff not know what they are doing and given a piece of paper to read info from or are they actually trained. The fact that telkom does not allow proof of payments to be sent either anymore just increases the level of frustration. Telkom, please do not think that you are the only cellphone company, after being a loyal client for many years you think it is ok to treat people this way........think again</p>