Pathetic service and incompetence from Telkom

Your agents are lying to us when taking up your offers. I was offered to upgrade my LTE WiFi to VDSL only to find that they did not upgrade me but sold me a new package. I need to have my LTE contract cancelled since it was supposed to be upgrade to a VDSL line but the LTE contract was never cancelled. You guys made me make payment before you could do the upgrade but you still went ahead and double debited me after the ADSL line was installed meaning there was never an upgrade done. You are ********!! You debit people’s accounts whenever you feel like it and even after payment is made in advance to you with no amount owing. No one is willing to assist from telkom let alone investigate or listen to the recordings!!