Pathetic Service and Incompetence

Hi Guys

I would just like to share my experience on how pathetic Telkom Mobile and Nudebt is with their processes and their service to clients. I have never before seen anything like this. Damn no.

So I have contracts with Telkom which are being paid faithfully every month by Debit order. Last month I decided to be a good client and pay my account a bit earlier, Wow did I give myself a kick in the ass for being a good client, I pay my account on Telkoms portal via cash 4 Days earlier thinking they will not debit my account. Knowing how poor their communication skills are I called in after the payment was made a day later, the agent says that they received the payment and all is in order. They advise me that it's too late to stop the DO and it will still run. No hassle. After DO ran I got messages stating that I am in arrears, I called Telkom and they say "No need to stress Mr. Jacobs the DO come back and its a system thing" I than get an incorrect Bill from Telkom 3 days after month end saying my next payment on the 30 April will be R100.

People I have 5 contract with these idiots and I get a bill saying R100. I call in as a good client should, I advise the lady that they sending out wrong invoice amounts and I am told it's not wrong thats Telkom for you. They say the invoice will change during the month. I than get a new Invoice saying that I need to pay R717 at the end of April which is ok that's fine. Sms messages keep on coming through stating that I am in arrears with R717 mind you this is now the same R717 that is due at the 30th April I am getting messages for, I call again and they tell me it's a system issue . So I left it everytime I got this message.

You won't believe what these fools do? They cut my number on the 26th of the month for something they received money for last month and mind you, idiots that they are telling me they see payment reflecting for the 1st April. How pathetic can you be as a company to be so damn lazy checking your internal processes I mean Telkom wake up and smell the damn coffee.

My line is now cut 3 days and whenever I call them they say that they escalated to collections department to put the line back on. This takes 24hours. MY LINE IS CUT 3 DAYS ALREADY. 3 DAYS. 3 FREAKING DAYS.

Collections I'm told is supposed to do this, who may that Be Nudebt, they never even called me since line is off to ask why I'm in so called "arrears" . Not even a call.

Nudebt get your processes in order you guys are just as pathetic as Telkom because you don't have no sense of client services because you never even called yet. What are you waiting for Christmas or for the account to prescribe than you want to call?????? Come right. You are given 1 job only 1 to collect and you can't even do that. Admit no.