Pathetic service and incompatance

I have moved into a complex in Fourways in February. about 2 weeks later we ordered out ADSL service because my fiance needs to work from home. our order number is ***. we were told it would take about 14 working days. nothing happened. a month later, we phoned Telkom and they said we mut wait until 2nd of April, still nothing happened. we phoned again and the response we got was\ its our financial year end