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Fannie S

1 reviews | Active since Oct 2015

05 May 2016, 10:33

Pathetic service and in *********** staff, nothing works the ADSL

i have been having horrifically ********** service front from Telkom fault line reporting and generally my ADSL fault since the 03/03/16 to date ref 82CRK030316. No one can help and thats not the best thing about it. The best thing is that the billing continues. I DONT HAVE SERVICE WHY BILL ME. i have dealt with suck an *********** organisation.

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Replies (2)
Telkom
Telkom's reply06 May 2016, 10:01
Official

Hello Fanniesit

This response serves as confirmation that your query has been received.

Your reference number :SM230704 

A consultant from our  team will be in contact to assist with the query.

Regards

Noleen

Telkom Social Media Team.

 

FS
Fannie S's update06 May 2016, 11:09
Reviewer Update
HI Noleen your response looks to be a copied and pasted response and i am really not impressed with the service i am getting from your organisation and the consultant that will be in contact with me is just a ploy nothing is going to happen nobody will be contacting me and i have been here before its not the first time i complained like this and nothing has happened i mean ***** response from your organisation. i have to waste my time and money contacting your worthless contact center for feed back where nobody has a clue of what the talking about nor do they give a hoot. I have spoken to team leaders and a support manager Thelma who could not even come back to me with feedback only to hide hind your her minions who are totally and completely worthless. Im really appalled that such a big organisation operates in this fashion. i guess now i wait cause you wont even respond to this comment really these nothing i can do i have been waiting going for 3 months now. Im going to laugh when i see my statement again this month. according to my understanding billing some for no service rendered is *****.