Pathetic Service and Feedback

I am extremely disappointed and frustrated as I visited a Telkom store towards the end of October 2017. After signing up a talk on bundle for calls and fibre, I was advised by the consultant that delivery and installation of my goods will take approximately 14 days.

We are now in Febuary 2018!! I have received no feedback at all from Telkom. In addition I have called the Talk on call centre numerous of times in which I have to wait a minimum of one hour on the line before speaking to a consultant. After speaking to a consultant I receive the same pathetic and incompetant excuse that they are experiencing problems with the I.t department and they have sent am email to request the matter be resolved. They are completely incompetant if they can not resolve the issue in 4 months.

I am so tired of continuesly calling the call centre..I feel like just cancelling the order and signing up with another data service providor.

I require feedback ASAP.

My order number is ********** 65A

My escalation number is **********