Pathetic service and feedback

Good day. I hope that you could assist me or let someone contact me who can assist me as i have tried to get telkom to assist me but they dont care about me as a customer. This is my problem i app**** for a adsl line and was informed they would install the line on the 06 Dec 2017. The technician came to install the line and when i told him i app**** for a adsl line he said that he must go and change the order.During the wait for me to get installation date i spoke to numerous consultants to follow up on the adsl line but none of them said that the order was only for a landline and not adsl line.The technician who came to install the line should have known that for adsl you first need a landline and installed it.On the 6th i followed up if they were still going to install the line and was told yes as the matter was escallated. Needless to say no one arrived to install the line. I followed up on the 7th and was told the order was cancelled and i must re apply. The consultant who helped me then managed to get the order re instated. I was then informed that the line will be installed on the 12 Dec 2017.I put in a days leave for the second time . On the 12th no one came out to install the line and i phoned telkom and was told no one signed for the order so it will not be installed and he said it was escallated ( escallation no ********** ) and they would contact me. I phoned today to follow up and was told that i must wait for them to phone me. I cant take off work another 2 or 3 times. I have now received a sms again stating that the line will be installed on the 28th for me this is unacceptable. I want telkom to give me a date sooner when line will be installed and at the same time the line must be converted to a adsl line as ive contacted afrihost to manage the line. All of telkoms calls to 10213 is recorded so i ask that you or someone else listen to my calls and tell me whether im at fault or telkom. This is not the way to treat a customer and could be one of the reasons why telkom is doing so bad. I hope you can assist me or forward this mail to someone who can and has the authority to help me. Thank you.