Pathetic service and fault still not fixed

Once again I am having problems with my Telkom adsl line, after logging a call on Monday With reference number 109CVK230216 and numerous calls to 10210 and eventually on Thursday I got a call from the Kuruman Telkom Branch Technician that he is on his way to fix the problem at the Kuruman Seodin Exchange, till date nothing has been fixed and today all of a sudden my normal Telkom line also not working, when I phoned earlier this morning 10210, I spoke to a lady Pumele and she just took my line number *** and said there are no call logged, I insisted that she take my reference number but she refused to take it and could not assist me further, check your voice recordings please. This will also once again be forwarded to the Icasa and also to the CPA. I also logged a complaint with the billing department with reference number ***2 and this number Pumele did also not want to assist me. Your service was always very bad when a customer have a problem.