PATHETIC SERVICE AND DOWNTIME

I UPGRADED MY 50GB LINE TO UNCAPPED A MONTH AGO. THEY STILL HAVE NOT SWITCHED IT OVER.<br> I HAVE SPENT HOURS AND HOURS AND HOURS ON THE PHONE TO TELKOM TO RESOLVE THE MATTER. 97% OF THE TIME I AM ON HOLD! EVENTUALLY YOU JUST HAVE TO PUT THE PHONE DOWN BECAUSE THE REST OF THE WORLD IS WAITING FOR YOU. I HAVE SENT ABOUT 20 EMAILS TO THEM. I HAD ONE RESPONSE TO SAY THAT I COULD EMAIL THEM ANY TIME FOR INFO BUT NOT EVEN A COMMENT REGARDING THE PROBLEM!<br> I SENT ABOUT 30 LIVECHAT MESSAGES WHICH GOT NO RESPONSE AT ALL. DON'T EVEN BOTHER.<br> I CALLED ON THE WEEKEND AND PEOPLE ACTUALLY ANSWER IN ABOUT 2 MINUTES BUT ONLY TO TELL YOU THAT THEY CANNOT DO ANYTHING FOR YOU AND TO CALL BACK IN THE WEEK. I COMPLAINED THAT ONE HAS TO HOLD FOR SOOOOO LONG. THE GUY SAID CALL BEFORE 8AM SO I CALLED AT 7:33 THIS MORNING. I HAVE BEEN ON HOLD NOW FOR 44 MINUTES SO FAR JUST LISTENING TO THE TELKOM ONHOLD MUSIC. I'M STILL HOLDING! WHAT ARE MY OPTIONS!!!???!!!<br> THEN THEY SEND YOU SMS'S ASKING TO RATE THE SERVICE! ****!!! WHY PRETEND YOU CARE? TAKE THE MONEY SPENT ON SMS INFRASTRUCTURE AND SPEND IT ON STAFF AND MAKING YOUR SYSTEMS WORK!<br>