Pathetic Service and delays

<p>In June we upgraded our current wifi package to the June Promo deal that Telkom was running where you receive 10G day and 5G night data for R199.00. We only received 5G day and 5G night and was billed. We queried this with the Canal Walk branch and a case was logged to add the additional 5G data that we did not receive. It has been over 3 weeks and nothing has been done. I went to the store, call the call centre, inbox the telkom team on facebook and my issue is still not sorted. We have comp**** in every way even submitted the contract and flyer as proof of the deal and contact and we are told the deal cannot be found. This is misleading advertising and i am sick of waiting for this to be done. No one has contacted us with feedback and i have to follow up all the time just to be told that someone will attend to my case. According to case tracker it still shows logged after 3 weeks. The service received is Pathetic, the branch manager even escalated this matter but still nothing done. Telkom is quick to take your money but cant give what is due when proof is provided. The service and delays to date is unacceptable and a very bad client experience. The worst part is that Telkom asked me to provide proof of a deal that they had advertised.</p>