pathetic service and customer service

I have requested numerous times to have my contracts cancelled as i have absolutely no signal at my residence and i have a technicians report confirming these claims. i dont see why i have to pay for services that i can not use and the lead time i was offered to have the signal issue sorted out was 8 months. As we all know we are in a pandemic and i have to work at home. unfortunately i cant even do that let alone receive phone calls as i have no reception

The customer service i have received thus far is absolutely pathetic and no one replies to any e,mails after i send emails on a daily basis. especially when i am requested to send an email to a specific email address.

I cant be paying 2 service providers for something the 1st service provider was supposed to be able to supply to me. In the contract i am liable to cancel any contract due to service faults or no connectivity/signal.

I will be reversing every debit that Telkom tries to do on my account until the contracts are cancelled.