Pathetic Service and customer care

<p>In October I requested a home ADSL line to be installed at my house. I was told they would do it in 10 days. I asked for a specific day to install when I knew that I would be at home but they re-routed it to a date of their choice. Within the 10 days of order. Luckily my daughter was at home. After inspection the technician saw that a pole needed to be planted and he would have to report that and he left. Within a few days another person came to the house agai said we need a pole to be planted and off he went. Eventually the pole was installed but the line was not. To date they have still not installed the line. I have made numerous phone calls and every time the call centre stated that they would lodge an urgent call and nothing would happen. If I called again there was no record that I had logged a call. If I asked to speak to a supervisor they were not available and would call me back which never happened. I eventually spoke to a Njabulo this week and I insisted on holding while he called to find out the reason for not installing. He told me that the technician said he would send him an email and he would phone me back within an hour. This did not happen, The following morning I called again and asked for Njabulo. (By the way the average time I have been on the phone is 20 - 30 minutes waiting to speak to a consultant. ) He told me that he still did not have a response but he would phone me back within an hour. I called again today as he did not call back. The consultant did not put me through to him but told me that he said he still did not get feedback and will call me when he does. I asked the consultant to put me through to someone who can help me as I am not happy with the continuos run around. Without letting me know while I was still talking to her she transferred me to a lady so said she only fixes technical faults and does not know why I was transferred to her and she would re-route my call back to sales and I should ask for a supervisor. I was put through to mobile sales and put on hold once again. After being on the phone for 30 minutes I put the phone down. I have never in my life experienced such incompetancy. </p>