Pathetic Service and Cancellation : National Consumer Commission

I cancelled my contract over 2 years ago and sent through the cancellation letter. Telkom then proceeds to cancel the contract but not the actual billing of the account. They continue to debit my accounts despite numerous requests informing them of the cancellation.

They have now handed me over to debt collectors who have not responded to my emails or provided me with any correspondence. I have provided them with the cancellation and related correspondence. This issue has still not been resolved.

I have now referred the matter to the National Consumer Commission.

Hopefully the matter can now be resolved.