Pathetic Service and Broken Service Delivery

I took out a new Telkom home fiber package a week ago. A week ago I reported an incident with my home fiber connection. The consultant I spoke to assured me that a higher service technician will call me to resolve the problem as his mandate was not able to resolve. In short, a week as pasted and no one as called me, my home fiber connection is still not work and I am unable to connect to the device as the username and password seems to be an error.