PATHETIC SERVICE AND BROKEN PROMISES: 4 days of service failure - Ticket ***4

I am officially done with the runaround from Telkom and Openserve. My internet has been down since Tuesday, and the level of service I have received since then is a disgrace.

I have spoken to three different agents and was explicitly promised a technician would be at my premises on Wednesday. I took time off work to be home, and your technician simply never showed up. No call, no apology, and zero communication. To be told today that my ticket is now with an "unreachable" back office is a pathetic excuse for a telecommunications company.

I am a paying customer with a settled account. I have followed every troubleshooting protocol, yet the equipment still has a total loss of signal. This is an infrastructure failure that you are refusing to fix. I am now being forced to buy data from other providers out of my own pocket because you cannot honor a simple appointment.

It is FRIDAY morning. I will not accept being pushed into the weekend without the service I pay for. I expect a technician at my door today and a call from a manager who actually has the authority to solve this. I will also be demanding a full credit for the days I’ve been offline and reimbur*****t for the data I’ve had to purchase.