PATHETIC SERVICE AND BILLING

On the 30/12/2015 i went into the telkom mobile store at Clearwater mall to cancel my internet subscription. i completed the cancellation form and i was given the following case number: ***7 and i was told it would take 30 days and i would receive a call.<br> <br> 2 weeks later I called the call centre and followed up on the query and i was told they are processing the request it will be done and i will receive a call. it is not 60 days later and my suscription has not been cancelled and i have not received a call from anyone. Everytime i call the call centre i wait on the line for 20 minutes before the line cuts. I really thought MTN was the worst at customer service however Telkom takes the cake.<br> <br> The level of incompetence is astonishing. I expected someone to call me within 24 hours to resolve my issue as this is really not customer service at all. If i am being treated this way i can only imagine how Telkom treats their more profitable clients!!!!