Pathetic Service and Billed Incorrectly

<p>I app**** for the July Big Deal online, on 13/07/2017 a consultant by the name of Zanele Sibiya called me to process the order which she did incorrectly. On 26/07/2017, the package was delivered but it was missing the range extender and the data plan was 5GB instead of 20GB. I called the call centre on 27/07/2017 and was advised that the courier company would collect the package so that the correct one may be delivered and that the data plan would be amended. On 01/08/2017 I called again as they had still not picked up the item, Thobile had assisted me and escalated the matter to the 'Back office' and was told they would contact me the next day. I called in again on 03/08/2017 and spoke to Sipiwe who tried his utmost best to assist and said that the package would be collected in 72 hrs. Called in on 07/08/2017 and was advised by Portia that all they can do is send an escalation. Telkom has also billed me incorrecly, they activated a sim card for the incorrect data plan and are charging me pro rata whenI had already paid R300 before the package was delivered. I refuse to pay R400 for something I have never used. Telkom is one of the worst network service providers to deal with. Completely pathetic!!!!!!!!!!!</p>