Pathetic service and an uncalled for termination of my account

So I have been a subscriber to Telkom for many a year and on the 25th March was the first time that my debit order didn’t go through as my salary was late by a day.

Telkom have gone on and cancelled my entire profile due to a late payment bearing in mind I have never ever missed a payment.

Now when I try to have my profile reinstated they telling me that I can’t have my 10mb uncapped line that I had originally and that they can only give me a 4mb line.

This is absolutely pathetic service from Telkom as I didn’t ask them to cancel my line nor did anyone from Telkom call me to check why was my payment missed so that arrangements could be made for the payment to go through.

I need this resolved ASAP as this is not great customer service and I’m being pushed from pillar to post between the new lines department and the Billings department.

If this is not resolved soon then I refuse to pay the R815 and some cents that was for my last billing account and I also demand to have my 10mb line reinstated without any issues going forward as my line was working perfectly up until it was disconnected last Wednesday the 27th March 2 days after I missed my first ever debit order.

Please can you call me on my cell ********** 735 to rectify this issue ASAP.