Pathetic service and a bunch of lazy people

My contract has come to the end of the 24 months. In Dec 2015 I inquired about my options, the lazy person told me to come back in Jan 2016. Now I am being charged extra since the contract expired. SHe also made a stuff up with a pre-paid sim card. Now I lost the number. I went to Westgate branch, the website lists the hours as till 18:00. When I arrived at 17:05, the door was closed, they really didn't want to help me. Another client also pitched and was very angry for the same reason I was. So I went to Key West branch to CANCEL my contract, because there are NO attractive options available. I requested they migrate both my numbers to pre-paid. Now today, one of the numbers got cut off. This is pathetic guys, Every single time I go to ANY one of your outlets, I get a bunch of lazy people who don't know how to do their job. PATHETIC!!!!