PATHETIC SERVICE ALL ROUND

Telkom have been contradicting themselves ever since I signed for the new contract for the Samsung Galaxy A7. I received pathetic service from Telkom Parow Centre and I am still without the mobile device that I app**** for. The device was faulty and it was booked in as out of box failure on 26 October and no can give me concrete answers as to when my new device can be collected. Your terms and condition around OBF waiting period is 7-14 working days, it has been 18 days and I am still without a phone. The first payment is due at the end of November, but I can I pay for something that I never had. The store manager is never available to take my call and the assistant advised that there are stock but they can only give me a black phone. Why? See the correspondence below, I was advise that I can get any colour that is available in store.<br> <br> Please advise what am I to do because I was advise that I cannot cancel the contract even though Telkom have not stick to there part of the contract to give me good service and quality goods.<br> I NEED TO CANCEL THIS CONTRACT WITHOUT ANY MAJOR COST IMPLICATION SINCE I ONLY HAD THE DEVICE FOR 3DAYS