Pathetic Service Again: Overcharging

I have recently moved home and put in a request to move my line. Note that all I have with Telkom is 'n LINE RENTAL of approx R 170.00 a month. The ADSL line rental and data is with MWEB (Great Service from MWEB by the way). For last month I was billed almost R 900.00. I have created a dispute via their website and telephonically almost two weeks go. I have also requested the line to be moved about two weeks ago. This morning I get a call that they can not move my line as my account has been suspended due to none-payment, when I raised the question of the disputes I logged, I was told they have nothing on the system. So where does this leave me? Currently I am paying Telkom and MWEB for a service I don't have. Pathetic!!!! At my previous home it took Telkom more than a year to provide me with the line that I was paying for! What do I do??? Telkom is not coming to the party.