Pathetic service again!!

I app**** to have a phone extension moved in my house. A few hours later my ADSL stopped working. I spoke to my service provider and was told that Telkom had suspended the line.<br> <br> I spoke to Telkom and the line had indeed been suspended in error. Apparently this is done when the line is moved between premises. The request was clear that the line was to be moved between rooms in a house.<br> <br> The person I spoke (Ernest) to sent an email for the line to be re-connected, but there has been no indication as to how long that could take. I must say that Ernest was very friendly and helpful, although it didn't seem like he had much control to sort the situation out.<br> <br> This is the second issue I've had with Telkom ion three months. Really not good enough. I think that the only way this will improve is for South Africa to have some competitors in the fixed line business.<br> <br> <br> <br>